Política de reembolso

Right of withdrawal
  1. The Broker informs on behalf of the Supplier that each Customer who is a Consumer has the right to withdraw from the concluded Remote Sales Agreement within 14 (fourteen) days in accordance with the provisions of Section 4 of the Consumer Law, without giving any reason and without incurring costs, except for the costs referred to in Article 33, Article 34 (2) and Article 35 of the Consumer Rights Act (costs of returning the goods). The Broker shall indicate on behalf of the Supplier that the costs of returning the Goods shall be borne by the Customer, unless otherwise agreed by the Supplier. The Intermediary points out that he is only responsible for the intermediary service and therefore cannot be held liable for withdrawal from the Contract under the Sales Contract. The Customer shall have all claims on this account against the Supplier.
  2. The Customer may withdraw from the Sales Agreement (entered into remotely or off-site) by submitting to the Supplier - through the intermediary of the Intermediary - a statement of withdrawal from the Sales Agreement. The Broker shall immediately inform the Customer about the date, manner and address to which the Customer shall send back the Goods. This period shall not be shorter than 14 (fourteen) days. The declaration of withdrawal should be sent by e-mail, with the Order number in the title of the e-mail, to the e-mail address given on the Contact tab on the template which is attachment no. 1 to these Regulations. 
  3. The Supplier shall be obliged to return to the Customer the payments made by him for the Goods no later than within 14 (in words: fourteen) days from the date of receipt of the Goods returned by the Customer. The Supplier shall return the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for the Customer. The Intermediary shall not be responsible for the Supplier's failure to refund.
  4. The Intermediary informs that the Sales Contracts concluded by the Customer with a Supplier located in a third country shall be governed by the laws applicable to the Supplier's seat, which may differ from the laws applicable in EU countries. Where the Supplier's country is China, if in doubt, please also refer to the AliExpress Store Terms and Conditions (https://rule.alibaba.com/rule/detail/2054.htm?spm=a2g0o.home.14.8.edaf108bLR1FkE), or contact the Intermediary.
  5. As soon as the Customer gives the express consent to conclude an agency agreement prior to the commencement of rendering the service by the Broker (§ 1 point 4 of the Regulations), the Customer shall lose the right to withdraw from the agency agreement in accordance with article 38 point 1 of the Act on Consumer Rights.
  6. Since the Shop does not own the Goods at any time, the return of the Goods to the Shop - subject to the above paragraphs - can only be made by way of sale of the Goods by the Customer to the Shop by way of a civil contract of sale, if the Shop agrees.